We want every Salad Days order to arrive correctly and in good condition. Please check your delivery promptly and contact us as soon as possible if anything is missing, incorrect or damaged.
Unavailable or missing products
If an item cannot be supplied, we will remove it from the order and refund the relevant product amount to the original payment card. Payment for the products supplied remains valid.
WooCommerce will email the customer to confirm a partial refund. Banks process refunds at different speeds, so the amount may take several working days to appear or the original pending card amount may simply reduce.
Credit-account orders
Where an order was placed on an approved credit account, the missing or returned item will be corrected on the company’s Sage account, normally using a credit note where an invoice has already been created.
Variable-weight products
Selected meat joints are authorised using the maximum advertised weight. Only the final actual weight is captured. The unused portion of the authorisation is released by the customer’s bank and is not treated as a refund.
Damaged, incorrect or unsuitable goods
Please contact us promptly with your order number, the product concerned and details of the problem. We may ask for photographs or for goods to be retained so we can investigate. We will arrange an appropriate replacement, credit or refund where applicable.
Perishable goods
For food-safety reasons, chilled, frozen and other perishable products cannot normally be returned simply because they are no longer required. This does not affect your rights where products are faulty, damaged, incorrectly supplied or not as described.
Non-perishable returns
Please contact us before returning any non-perishable product. Goods should be unused, complete and in their original packaging unless they are faulty. We will confirm whether collection or return is appropriate.
Contact us
Call 01207 280707 or email info@saladdaysltd.co.uk. Please include your order number so we can help quickly.